Mercedes-Benz Vans Technical Support Forum UI/UX Website Design
UI/UX Website Design, Creative Direction, Art Direction, Copywriting & Retouching.
UI/UX Website Design, Creative Direction, Art Direction, Copywriting & Retouching.
The Brief
Mercedes-Benz is all about keeping customers on the road with confidence—offering everything from genuine parts to top-tier service, warranties and seamless convenience. GenuineCare is at the heart of it all. During COVID, they needed a dedicated online platform to keep dealerships informed, reassured and in control—making sure they felt safe and supported every step of the way.
The Strategy
With COVID limiting face-to-face interactions, Mercedes-Benz Vans needed a new way to connect with dealerships. The solution? An Online Virtual Experience that put dealerships in direct contact with Mercedes-Benz Vans technical experts. Live presentations, interactive Q&A sessions and real-time engagement made sure dealerships stayed informed, reassured and in the driver’s seat when it came to understanding Mercedes-Benz Vans. No barriers, just seamless support—right when they needed it most.
ANS - Emailer Invite sent to targeted database -
- User Registration Webpage -
- Registration Process -
Registration form 1/3
Registration form 2/3
Registration form 3/3
- Website Live Sign In Process -
Registered email sign in
Password reset
- Website Homepage -
- Website Navigation Menu -
- Warranty Support Webpage -
- Presentation Video Introduction -
- Technical Support Webpage -
- Survey and Q&A Webpage Unlocked -
- Survey Form Process -
Survey form 1/3
Survey form 2/3
Survey form 3/3
- Survey and Q&A Webpage Unlocked -
- Q&A Session Emailer Invite -
Q & A session registration form 1/2
Q & A session registration 2/2
- Q&A Session Emailer Invite -
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